Medical Professionals
Provider - Patient Communication is Essential
Medical Professionals Have Unique Communication Needs
Doctors, nurses, medical interpreters, allied health professionals, and other medical personnel must be able to communicate effectively with colleagues, staff, patients, and family members. Failure to communicate successfully and efficiently can result in life-threatening and legal consequences which can affect the professional’s career. Communication skills training, public speaking, and accent modification will provide the foundation for an excellent career.
Professional Speaking Skills
In the medical environment, physicians who represent a department, office, or hospital must communicate at various levels. Voice quality and speaking style should be consistent with their professional expertise. Effective communication directly impacts the hospital or office’s image, patient satisfaction, and professional relationships.
One-on-one coaching is provided to assist the individual with presentation skills for conferences, meetings, and daily communication with patients and staff. Video recording and analyzing presentations are included.
Coaching can prepare physicians and nurses for the speaking portion of their licensing exams.
Accent Modification Training
Are you an international medical graduate or a foreign-educated nurse? Improve your communication with your patients and colleagues and avoid miscommunication and medical errors.
Accent modification and communication training will assist non-native English-speaking professionals in reducing potential communication barriers and increasing quality, safety, and productivity in healthcare.
What you can expect from the comprehensive Medically Speaking customized programs:
Receive a comprehensive evaluation
Learn strategies for improving pronunciation of medical and conversational speech
Use correct stress patterns for words, sentences, and conversation
Increase understanding and use of idiomatic language
Understand various cultural communication styles
Learn skills to improve work-related communication
Improve effectiveness for patient/family/staff communication
As a result of this training, you will see:
Improved caregiver-patient rapport
Better patient care outcomes and quality care
Improved patient satisfaction
Enhanced image of your hospital or department
Diminished risk exposure
Individual or small group Medically Speaking programs are available. These classes are conducted at your hospital/office or as virtual training.
What is addressed in communication training?
Stress and Intonation patterns – reduce potential misinterpretation of critical information, e.g., 15 mg vs. 50 mg
Clear pronunciation – state medical information accurately e.g., “bleeding” vs. “breathing”
Idiomatic expressions and slang – reduce communication barriers, e.g., “He’s out of the woods;” “I’ve had it.”
Cultural Awareness – learn cultural communication differences that affect decision-making, hygiene, nutrition, medications, compliance with a medical plan, family constellations, and end-of-life decisions
Effective presentation skills
Medical Professional Clients
Dimensions Healthcare
Doctors Community Hospital
Franklin Square Hospital
Good Samaritan Hospital
Harbor Hospital
Johns Hopkins Medical Institution
Medical Mutual Liability Insurance Company of Maryland
MedStar-Medical Residency Training Program
Northwest Hospital Center
Partners HealthCare
Reading Hospital and Medical Center
Sibley Memorial Hospital
Sinai LifeBridge Residency Program
Here is a testimonial from a client who attended "Accent Modification Classes.
Reviews
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Through this class, I recognized the errors of my speaking and how to correct them. I can feel the big change since I took the class. I believe the improvement will help me with the communication in the clinical environment and provide better patient care. Lynda, I really appreciate your help!
-HW, Medical Fellow, Washington, DC
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I really enjoyed going through the course in the past few months. You were very effective in bringing to my attention my problem areas in pronunciation and intonation. I believe that after practicing with you during the sessions and with your audios, I have been able to correct most of those problems. I have noticed that my transcriptionists make fewer errors and leave fewer blanks on my dictated reports. The last sessions on presentations were also very helpful in helping me reorganize my slides to make my points more clearly. I am planning on using your feed-back in the future when I prepare for major speeches. On a personal note, I felt very comfortable working with you and appreciated your friendliness and professionalism. Thank you for everything.
— Gabriel Soudry, M.D., Director, Nuclear Medicine Section, Franklin Square Hospital, Baltimore, MD
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This workshop helped me to learn some techniques that I can work on and use on my job to become a better professional!
Juliana Tumulty, Shapiro and Company