Medical Professionals

Provider - Patient Communication is Essential

Medical Professionals Have Unique Communication Needs

Doctors, nurses, medical interpreters, allied health professionals, and other medical personnel must be able to communicate effectively with colleagues, staff, patients, and family members. Failure to communicate successfully and efficiently can result in life-threatening and legal consequences which can affect the professional’s career. Communication skills training, public speaking, and accent modification will provide the foundation for an excellent career.

Professional Speaking Skills

In the medical environment, physicians who represent a department, office, or hospital must communicate at various levels. Voice quality and speaking style should be consistent with their professional expertise. Effective communication directly impacts the hospital or office’s image, patient satisfaction, and professional relationships.

One-on-one coaching is provided to assist the individual with presentation skills for conferences, meetings, and daily communication with patients and staff. Video recording and analyzing presentations are included.

Coaching can prepare physicians and nurses for the speaking portion of their licensing exams. 

Accent Modification Training

Are you an international medical graduate or a foreign-educated nurse? Improve your communication with your patients and colleagues and avoid miscommunication and medical errors.

Accent modification and communication training will assist non-native English-speaking professionals in reducing potential communication barriers and increasing quality, safety, and productivity in healthcare.

What you can expect from the comprehensive Medically Speaking customized programs:

  • Receive a comprehensive evaluation

  • Learn strategies for improving pronunciation of medical and conversational speech

  • Use correct stress patterns for words, sentences, and conversation

  • Increase understanding and use of idiomatic language

  • Understand various cultural communication styles

  • Learn skills to improve work-related communication

  • Improve effectiveness for patient/family/staff communication

As a result of this training, you will see:

  • Improved caregiver-patient rapport

  • Better patient care outcomes and quality care

  • Improved patient satisfaction

  • Enhanced image of your hospital or department

  • Diminished risk exposure

Individual or small group Medically Speaking programs are available. These classes are conducted at your hospital/office or as virtual training.

What is addressed in communication training?

  • Stress and Intonation patterns – reduce potential misinterpretation of critical information, e.g., 15 mg vs. 50 mg

  • Clear pronunciation – state medical information accurately e.g., “bleeding” vs. “breathing”

  • Idiomatic expressions and slang – reduce communication barriers, e.g., “He’s out of the woods;” “I’ve had it.”

  • Cultural Awareness – learn cultural communication differences that affect decision-making, hygiene, nutrition, medications, compliance with a medical plan, family constellations, and end-of-life decisions

  • Effective presentation skills

Medical Professional Clients

Dimensions Healthcare

Doctors Community Hospital

Franklin Square Hospital

Good Samaritan Hospital

Harbor Hospital

Johns Hopkins Medical Institution

Medical Mutual Liability Insurance Company of Maryland

MedStar-Medical Residency Training Program

Northwest Hospital Center

Partners HealthCare

Reading Hospital and Medical Center

Sibley Memorial Hospital

Sinai LifeBridge Residency Program


Here is a testimonial from a client who attended "Accent Modification Classes.

Reviews

  • Through this class, I recognized the errors of my speaking and how to correct them. I can feel the big change since I took the class. I believe the improvement will help me with the communication in the clinical environment and provide better patient care. Lynda, I really appreciate your help!

    -HW, Medical Fellow, Washington, DC

  • I really enjoyed going through the course in the past few months. You were very effective in bringing to my attention my problem areas in pronunciation and intonation. I believe that after practicing with you during the sessions and with your audios, I have been able to correct most of those problems. I have noticed that my transcriptionists make fewer errors and leave fewer blanks on my dictated reports. The last sessions on presentations were also very helpful in helping me reorganize my slides to make my points more clearly. I am planning on using your feed-back in the future when I prepare for major speeches. On a personal note, I felt very comfortable working with you and appreciated your friendliness and professionalism. Thank you for everything.

    — Gabriel Soudry, M.D., Director, Nuclear Medicine Section, Franklin Square Hospital, Baltimore, MD

  • This workshop helped me to learn some techniques that I can work on and use on my job to become a better professional!

    Juliana Tumulty, Shapiro and Company