Workshops and Presentations

SPEAK, SOUND, AND LOOK Like a Leader: Polish Your Professional Presence

A powerful and polished professional presence balances the 3 V's of communication: Visual (how you look), Vocal (how you sound), and Verbal (what you say). Learn to align your V's to sell yourself and your business in a professional manner.

Take-Aways: 

• Learn strategies to harness public speaking anxiety.

• Identify aspects of ideal visual communication: handshake, posture, facial expression, gestures, eye contact.

• Improve vocal communication: voice quality, rate of speech, vocal variety, and pronunciation.

• Master a clear and concise verbal message.

Are You Listening? Learn the OLE' Approach to Communication

With the pace of organizational, technological, and cultural change, we must be great communicators. Communication is no longer a nice-to-have "soft skill." It is an ESSENTIAL skill that professionals must develop if they are to be successful. Team members feel included when their voices are heard.

Do you use the OLÉ approach in your communication? Learn how to Observe, Listen, and Engage to become an outstanding communicator UP, DOWN, and ACROSS your organization. Master excellent listening skills and expertise.

In this program and through interactive activities, the audience will gain insight into how to master observation and listening to engage all team members. The OLÉ approach offers tools to take communication to the next level. This program can be presented virtually or in person. 

Take-Aways: 

• Understand how to interpret nonverbal communication.

• Learn strategies to listen effectively.

• Improve workplace communication that will allow voices to be heard.

The RULES Approach to Accent Modification

Learn the top 10 RULES of American English to help you be a more effective communicator and be understood the first time! Mastery of stress and pronunciation patterns for numbers, proper nouns, and compound nouns, to name a few, will have a significant impact on communication and will avoid unintentional errors that can be costly or even have life-threatening consequences. 

Take-Aways:

• Learn tangible RULES that can be readily incorporated into your conversation and presentations.

• Learn strategies for improving pronunciation of key consonants, vowels, and rhythm and stress patterns. 

• Increase your confidence and know skills to speak effectively.

The session will include interactive activities and tip sheets. 

Attendees will have access to video tutorials after the workshop to reinforce learning.

DEI Conversations That Shape Inclusive Cultures: Respect and Embrace the PAUSE

DEI conversations can help establish a culture that embraces diversity of race, gender, sexual orientation, physical/intellectual ability, neurodiversity, national origin, religion, age, and other protected classifications. For DEI initiatives to be effective, HR practitioners, leadership, and team members must be involved. These conversations implement the PAUSE model and the OLE' Approach to communication to engage all team members. Learn the steps to open conversations that can shape a more inclusive culture and work environment.

Tips for Effective Communication  

Discover the basic tips to help you communicate effectively in social and professional settings.

Communication Excellence in the Medical Setting

Learn strategies to help you establish rapport with patients, family, and staff to provide optimal medical care.  

Communication Excellence for the Medical Interpreter

Learn strategies to bridge communication between patients/families and healthcare providers to ensure safety, avoid medical miscommunication, and increase patient satisfaction in the medical setting.

Telephone Communication Skills

Make a stellar impression for your company or yourself when using the telephone. Scripts are often used for customer service to standardize information. However, some representatives lack the skills to “converse” with the customer through effective use of diction, pausing, stress, and intonation. Effective communication and vocal skills will enhance customer satisfaction. This workshop is designed to provide practical information about the effective use of the voice and includes hands-on exercises.

Professional Voice

Learn how your voice can enhance or undermine your professional image. Leave with practical techniques to ensure a healthy and confident voice.

Email Communication

Learn how to design effective emails, including appropriate subject lines, salutation, design, grammar, and structure. 

Coaching

Invest in 1:1 customized communication coaching and training to improve public speaking and polish your professional presence. Training can address:

• Accent modification

• Public speaking

• Pronunciation training

• Vocabulary development

• Conversational and networking skills

• Listening skills

• Grammar

• Writing

• Telephone communication

• Interview skills

• Leadership skills