Professional Speaking and Presentation Skills

In the corporate environment, the individuals who represent your company must engage in extensive conversations, presentations and telephone calls. Professional image is created by visual, vocal, and verbal messages. Voice quality and speaking style should enhance our image. Pronunciation should project an educated and polished professional. The inability to communicate effectively with power and confidence will have a direct impact on the company's image, result in loss of business, and decrease productivity in the workplace.

• Individual Coaching
• Group Training
• Customized Training to Meet Unique Needs

Foreign Accent Modification

If you speak English as a second language, but feel you are not easily understood, accent modification would be beneficial. The goal is to improve your communication, not necessarily eliminate the accent. Training focuses on pronunciation, stress and intonation patterns, and idiomatic expressions to enhance your overall communication.

• Individual and Group Training
• 12 - 16 Week Sessions
• Intensive small group training sessions
  (2 - 3 days)
• Customized Individual Training

Regional Dialect Modification

Training is recommended if your regional dialect interferes with your ability to speak effectively, is distracting to listeners, or you wish to speak Standard American English in the workplace.

• Customized Individual Training

Voice Management

Does your voice quality match your desired image? Do listeners focus on your "sound" rather than your message? Do you experience vocal difficulties (hoarseness, fatigue) after extensive talking? You can learn to optimize your vocal technique to create a powerful and confident image.

• Customized Individual Training

Telephone Skills Training

Successfully Speaking: Telephone Skills Workshop

Many individuals in customer service departments utilize scripts to standardize information, but lack the skills to “converse” with the customer through effective use of diction, pausing, stress, and intonation. Effective communication and vocal skills will enhance customer satisfaction. Telephone skills training is designed for employees whose work responsibilities include telephone communication. Individuals will benefit from this training if they experience any of the following:

• Does it sound like the employee is reading from a script?
• Does their voice project a lack of confidence or patience?
• Is it difficult for customers to hear what they are saying?
• Does their voice trail-off at the ends of sentences?
• Does their voice have a flat, boring tone?
• Do they speak too quickly or too slowly?
• Does their voice fatigue easily?

This workshop is designed to provide practical information about the effective use of the voice with hands-on exercises led by a corporate communication trainer with a certification in speech-language pathology.

Clinical Treatment

Individual treatment is also available to focus on pronunciation (articulation), language (grammar), fluency (stuttering), tongue thrust, or swallowing difficulties. Speech and language disorders associated with stroke, head trauma, or progressive neurological diseases (Parkinsonism) are also addressed.