Medical Professionals Have Unique Communication Needs

Doctors, nurses, medical interpreters, allied health professionals, and other medical personnel must be able to communicate effectively with colleagues, staff, patients, and family members. Failure to communicate successfully and efficiently can result in life-threatening and legal consequences which can affect the professional’s career. Communication skills training, public speaking, and accent modification will provide the foundation for an excellent career.

Professional Speaking Skills

In the medical environment, physicians who represent a department, office, or hospital must communicate at various levels. Voice quality and speaking style should be consistent with their professional expertise. Effective communication directly impacts the hospital or office’s image, patient satisfaction, and professional relationships.

One-on-one coaching is provided to assist the individual with presentation skills for conferences, meetings, and daily communication with patients and staff. Video recording and analyzing presentations are included.

Coaching can prepare physicians and nurses for the speaking portion of their licensing exams. 

Accent Modification Training

Are you an international medical graduate or a foreign-educated nurse? Improve your communication with your patients and colleagues and avoid miscommunication and medical errors.

Accent modification and communication training will assist non-native English-speaking professionals in reducing potential communication barriers and increasing quality, safety, and productivity in healthcare.

What you can expect from the comprehensive Medically Speaking customized programs:

• Receive a comprehensive evaluation

• Learn strategies for improving pronunciation of medical and conversational speech

• Use correct stress patterns for words, sentences, and conversation

• Increase understanding and use of idiomatic language

• Understand various cultural communication styles

• Learn skills to improve work-related communication

• Improve effectiveness for patient/family/staff communication

As a result of this training, you will see:

• Improved caregiver-patient rapport

• Better patient care outcomes and quality care

• Improved patient satisfaction

• Enhanced image of your hospital or department

• Diminished risk exposure

Individual or small group Medically Speaking programs are available. These classes are conducted at your hospital/office or as virtual training.

What is addressed in communication training?

• Stress and Intonation patterns – reduce potential misinterpretation of critical information, e.g., 15 mg vs. 50 mg

• Clear pronunciation – state medical information accurately e.g., “bleeding” vs. “breathing”

• Idiomatic expressions and slang – reduce communication barriers, e.g., “He’s out of the woods;” “I’ve had it.”

• Cultural Awareness – learn cultural communication differences that affect decision-making, hygiene, nutrition, medications, compliance with a medical plan, family constellations, and end-of-life decisions

• Effective presentation skills