One of the challenges in correct grammar and communication is the appropriate use of adjectives and adverbs, such as good vs. well and bad vs. badly. When  writing  an email or greeting someone, what sounds more common or widely-used may not always be the correct choice.

In an effort to convey “executive presence,” many people adopt an attitude of rigid aloofness or inaccessible stand-offishness. 

Word fillers or verbal tics are often the nemesis of many speakers. Unfortunately, they detract from our message and create unnecessary noise. 

It is important to be aware of American customs if working in the American workplace. Many customs that are routine in one’s native country might be awkward or unacceptable in the USA.

We often focus on what we should say in challenging situations in order to communicate successfully. However, our voice can support or conflict with our intended message. In fact, when listeners observe incongruent voice and words, they tend to rely on the nonverbal, vocal messages.

Do you demonstrate good listening skills? Listening is a critical component of effective communication…whether it is at work, in an interview, with friends, family, or even on a date.

In the past two weeks I’ve had the unfortunate experience of witnessing the passing of a very dear family member.

Many of you may be fans of the NBC TV show, The Voice. Aside from the phenomenal talent in this singing contest, we can appreciate the impact of the vocal and visual aspects of communication.

In today’s global workplace, we often conduct business by telephone and never meet our client or colleagues face-to-face. Numerous preliminary job interviews are conducted on the telephone; some with web cameras and some without.